Your personal data belongs to you. This page explains exactly what 25ph app collects, why we collect it, and how we keep it safe — in plain language, no legal jargon.
Last updated: June 2025
When you register on 25ph app, we collect the information you submit directly — including your full legal name, date of birth, mobile number, and email address. This information is required to create and verify your account in accordance with Philippine regulations governing online gaming platforms. We also collect your preferred payment details, such as your GCash number, Maya account, or Philippine bank account name and number, solely for the purpose of processing deposits and withdrawals. Any documents you submit for identity verification — such as a government-issued ID — are stored securely and used only for compliance and fraud prevention purposes. You are responsible for ensuring that all information you provide is accurate and up to date; inaccurate details may delay withdrawals or result in account suspension.
When you use the 25ph app platform, we automatically collect certain technical and behavioural data to keep the service running smoothly and securely. This includes your device type, operating system, browser or app version, IP address, and general location data derived from your IP. We also log your session activity — such as games played, bets placed, login times, and pages visited — to detect unusual patterns that may indicate fraud or unauthorised access. This data helps us improve platform performance, personalise your experience, and ensure that our responsible gaming tools are working as intended. We do not use this data to build advertising profiles or share it with marketing networks.
The primary reason we collect your personal information is to operate your 25ph app account and deliver the services you signed up for. This includes processing your deposits and withdrawals in Philippine pesos (PHP), verifying your identity before releasing funds, and sending you account-related notifications such as transaction confirmations and security alerts. We use your contact details to respond to support requests and to communicate important updates about the platform, such as changes to these policies or scheduled maintenance. We do not use your personal data for unsolicited marketing without your explicit consent, and you may opt out of non-essential communications at any time by contacting [email protected].
As a gaming platform serving players in the Philippines, 25ph app is required by law to retain certain records and to share information with regulatory authorities upon request. Your data may be disclosed to Philippine government agencies, law enforcement bodies, or financial regulators where we are legally obligated to do so — for example, in connection with anti-money laundering (AML) checks or fraud investigations. We also use your account activity data to power our responsible gaming tools, including monitoring for signs of problem gambling behaviour and enforcing self-exclusion or deposit limit requests. These uses are not optional — they are part of our legal and ethical obligations as a licensed platform operating in the Philippines. We will always inform you of any data disclosure to authorities unless we are legally prohibited from doing so.
25ph app uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, and sensitive information such as payment details and identity documents is stored in encrypted form with access restricted to authorised personnel only. We conduct regular security reviews and apply updates promptly to address any identified vulnerabilities. While no online platform can guarantee absolute security, we take every reasonable precaution to keep your data safe. If a data breach occurs that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities in accordance with applicable data protection laws.
Under Philippine data privacy law, you have the right to access, correct, and — in certain circumstances — request the deletion of your personal data held by 25ph app. You may request a copy of the personal information we hold about you at any time by contacting us at [email protected]. If any of your details are inaccurate or incomplete, you have the right to ask us to correct them promptly. You may also object to certain types of data processing or request that we restrict how we use your data, subject to our legal obligations. Please note that some data must be retained for a minimum period under Philippine law even after account closure — we will explain this clearly if it applies to your request. We aim to respond to all data rights requests within 15 business days.
25ph app uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how the platform is used so we can improve it. Essential cookies are required for the platform to function and cannot be disabled. Analytics cookies help us understand which features are most useful and where players encounter difficulties — this data is aggregated and does not identify you personally. We do not use advertising or cross-site tracking cookies. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect your ability to use certain platform features. By continuing to use 25ph app after being informed of our cookie use, you consent to the use of cookies as described in this policy.
If you have any concerns about how your data is handled, or if you want to exercise your data rights, reach us directly at [email protected]. You can also check our FAQ page for quick answers, or review our Terms and Conditions for the full picture on how 25ph app operates.